Colleen McHugh

Director of Operations @Mcleish Orlando Lawyers Llp

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2017 — Present

Director of Operations @Mcleish Orlando Lawyers Llp

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CA

Lead the day-to-day operations of the firm, overseeing cross-functional teams across HR, finance, IT, and administration to ensure efficient and seamless business performance.Partner closely with senior partners to set strategic priorities, translate firm goals into operational plans, and support long-term growth and scalability.Provide leadership and mentorship to staff across multiple departments, fostering a high-performance, accountable, and collaborative work environment through ongoing feedback and development.Design and implement firm-wide policies, procedures, and operational frameworks that improve consistency, compliance, and overall effectiveness.Continuously evaluate business processes and workflows, identifying opportunities for improvement and driving initiatives that enhance efficiency, productivity, and service delivery.

EDUCATION

2000 — 2006

Marymount Academy

High School

2008 — 2010

Cambrian College

Business Management, Hospitality Management

ABOUT COLLEEN MCHUGH

I’m a strategic operations leader with over a decade of experience driving performance, efficiency, and growth within the legal sector. As Director of Operations at McLeish Orlando LLP, I lead firm-wide operations across HR, finance, IT, compliance, and administration for a 55+ person team, partnering closely with senior leadership to execute on strategic priorities and scale the business. My approach blends operational discipline with a people-first mindset. I’ve led initiatives that reduced operating costs, improved onboarding efficiency, and increased team productivity—while strengthening retention and building a high-performance, collaborative culture. I specialize in-Optimizing workflows and implementing technology to reduce manual work and improve service delivery -Building scalable HR and operational frameworks, including onboarding, performance management, and compensation planning -Leading cross-functional teams and developing talent through coaching and structured development -Navigating compliance, risk management, and complex legal operations with precision and accountability Beyond day-to-day operations, I’m passionate about creating environments where people can do their best work—through thoughtful systems, strong leadership, and a culture of accountability and recognition. I’m always interested in connecting with professionals in operations, HR, and legal leadership, especially those focused on building smarter, more human-centered organizations.

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Colleen McHugh — Director of Operations at Mcleish Orlando Lawyers Llp in Toronto, ON, CA | Unifers