Camille Charbonnet

About Camille Charbonnet

I build structure where it doesn’t exist—and scale it into something that drives revenue.My background spans retail, sales, and now SaaS, but the common thread across every role has been the same: stepping into ambiguity, creating clarity, and building systems that teams can actually execute against.Today, I lead sales and account management for a growing SaaS company, where I oversee a multi-functional team across new business, client growth, and partner engagement. I stepped into this role during a period of transition and quickly moved from execution to ownership—establishing process, defining structure, and aligning the team around clear expectations and measurable outcomes.Some of the work I’ve led: • Built sales and account management operating structure across multiple roles and verticals • Designed pipeline management rhythms, KPI tracking, and reporting frameworks • Implemented CRM workflows and automation to improve lead flow, follow-up, and visibility • Established SOPs across sales, marketing, and cross-functional initiatives to reduce noise and increase execution speed • Partnered across product, implementation, and marketing to align go-to-market efforts and improve client outcomesBefore SaaS, I spent several years in retail as a buyer, managing categories, vendor relationships, and multi-million dollar P & Ls. That experience shaped how I think about business—balancing data, customer behavior, and execution at scale.I’m at my best in environments that are growing, changing, or lack structure—where there’s a need for someone to connect strategy to execution and bring teams along with it.If you’re building something and need someone who can step in, create order, and move it forward—I’m always open to a conversation.

Experience

1. Director of Sales

   Yellow Dog Software

   Apr 2026 — Present · Norfolk, VA, US

   Lead sales and account management functions for a growing SaaS organization, overseeing a team responsible for new business, client expansion, and partner-driven revenue.Stepped into the role during a period of organizational transition and assumed ownership of team structure, process development, and revenue operations.Key Contributions: • Built and implemented sales and account management structure across multiple roles (Sales Executives, Account Managers, Partnerships) • Established pipeline management processes, including bi-weekly reviews, KPI tracking, and forecasting visibility • Designed and implemented CRM workflows (Zoho) to automate lead follow-up, improve conversion, and standardize sales execution • Created SOPs across sales, marketing, and cross-functional teams to improve consistency and reduce operational friction • Developed compensation and performance frameworks aligned to role expectations and business goals • Partnered with leadership on go-to-market strategy, including vertical alignment and partner engagement • Led hiring, onboarding, and development of new team members in a rapidly evolving environmentImpact: • Increased organizational clarity and accountability across the sales function • Improved lead management, follow-up consistency, and pipeline visibility • Enabled the team to operate more independently through defined processes and expectations

Education

• Louisiana State University

  Bachelor of Arts, Philosophy

Skills

• Revenue Cycle
• Medical Billing
• Healthcare Management
• Healthcare
• Invoicing
• Medicaid
• Healthcare Industry
• Emr
• Healthcare Information Technology (Hit)
• System Administration
• Project Management
• Medicare
• Problem Solving
• Home Care
• Billing
• Data Analytics
• Medicare/Medicaid Reimbursement
• Contract Negotiation
• Hospice
• Customer Service
• Managed Care