Chen Chen
Employee Experience Advisor @Fairmont Banff Springs
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WORK HISTORY
Employee Experience Advisor @Fairmont Banff Springs
Banff, AB, CA
EDUCATION
Hunan Women's University
Bachelor Degree
International Profession Certification Association
Senior
Cabin Crew Academy
Other
The University of Winnipeg
Postgraduate Degree
ABOUT CHEN CHEN
CC is a globally-minded CPHR Candidate and bilingual (English & Mandarin) HR professional with over 5 years of experience in HR, Admin, and Hospitality. A recent graduate of the University of Winnipeg’s Human Resource Management program, she holds a Post-Degree HR Diploma, a CIM Management Certificate, WHMIS Certification, and a Bachelor of Arts degree in Hospitality Management. She brings a unique blend of HR knowledge and hospitality-refined interpersonal skills to drive enterprise-level success while deepening her HR expertise in Canadian contexts.As a former Talent Acquisition Specialist & HR Advisor, she led nationwide recruitment initiatives across 25+ cities, achieving a 300% increase in hiring efficiency within 2 months while enhancing employer branding. Her foundation in world-class hospitality—honed at the world’s best & most luxurious hotel, the Burj Al Arab in Dubai—equips her with exceptional relationship-building acumen, having collaborated with teams and clients representing 200+ nationalities in high-pressure, dynamic environments to the highest standard. CC’s strategic mindset shines through initiatives like university partnerships, pre-skilling programs, and internship pipelines that future-proof talent acquisition. Operationally, she boosted employee retention by 15% via innovative engagement strategies and streamlined cross-location onboarding, ensuring seamless integration for dispersed teams. A global citizen and fast learner with lived experience in Canada, Dubai (UAE), the US, China, and Kenya—and having travelled to 23 countries and over 130 cities—she champions equity through action. Her nuanced understanding of diversity, honed in workplaces and cultures worldwide, drives her commitment to fostering inclusive environments where varied perspectives thrive. Whether guiding equitable performance management, resolving employee concerns with empathy, or aligning HR practices with evolving labour laws, she balances compliance with a human touch.Her career integrates talent strategy with human-centric service—whether providing engaging employee experiences, securing top-tier candidates or delivering five-star stakeholder experiences. This dual perspective enables her to drive efficiency, equity, and engagement at scale while maintaining the personal touch critical for enterprise HR success.
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