Caroline Chace

About Caroline Chace

A recent graduate of the Master of Arts Higher Education/Student Personnel program from University of Mississippi. While at the University of Mississippi, CC served as the first Graduate Assistants split between the Office of Vice Chancellor for Student Affairs and the Department of Higher Education. During her time, she sought graduate internship opportunities to expand her knowledge in the Luckyday Scholarship Program, Ole Miss International, Saginaw Valley State University Office of Orientation Programs, and volunteered as much as possible throughout the Division of Student Affairs. Currently, she works as the Student Engagement Center Supervisor within The University of Southern Mississippi Foundation. Using her strategic thinking and communication skills to make an impact, CC supervises 20 Student Fundraisers whom connect, engage, and solicit alumni, friends, parents, University employees and organizations through a multi-channel, integrated approach. Her passion for connecting with people, outgoing personality, and ability to be motivated and determined, while able to inspire others successfully is why she has been successful so far in Higher Education.

Experience

1. Enrollment Management Coordinator

   Shorelight

   Mar 2023 — Present

   Admissions & Program Support• Assist in internal and external application data and document processing, including transfer to/from university systems• Assist with collection of transcripts or advising students who transitioning from a virtual to on- campus program• Manage admissions inbox communication• Collaborate with Managing Director and student services on pre-arrival activities• Assist in the development and implementation of programs to support student enrollmentincluding webinars, campus visits, student outreach, etc.• Coordinate I-20 process with staffRelationship Management• Liaise with critical university personnel, including but not limited to, Undergraduate and Graduate Admissions Directors, Primary Designated School Official, and other admissions staff• Assume primary responsibility for handling all inquiries from internal and external stakeholders• Support partnership relationships with key stakeholders in the enrollment process across theuniversityData Analysis and Reporting• Develop and oversee enrollment management reports to track application and I-20 processing turnaround times and escalate issues to the appropriate parties as necessary• CRM data auditing and correction• Run reports in MS Excel• Provide ongoing weekly updates and reports

Education

• University of Tennessee, Knoxville

  BS- Child & Family Studies, Community Outreach

  2015 — 2017

• University of Mississippi

  Master of Arts - MA, Higher Education/Higher Education Administration

  2018 — 2020