Charles Brasby

About Charles Brasby

I am an executive operations leader with 20+ years of experience driving results through…

Experience

1. Program Manager

   Kooner Fleet Management Solutions

   Sep 2025 — Present · US

   As Fleet Program Manager for our Core mobile maintenance division, I lead regional field operations and oversee a high-performing team of field managers and mobile technicians across multiple client sites. My role centers on driving service excellence, technician performance, and program growth while ensuring safety and operational efficiency. Key Highlights:• Build and maintain strong client relationships, ensuring satisfaction, retention, and identifying growth opportunities• Provide strategic insights through reporting and account metric tracking to enhance client engagement• Partner cross-functionally with sales, marketing, and operations to deliver seamless service experiences• Analyze recurring service issues, conduct root cause analysis, and implement remediation strategies• Act as the primary field leader, providing real-time coaching, escalation support, and performance oversight• Collaborate with HR and operations to support hiring, onboarding, and continuous workforce development• Coordinate with dispatch and site contacts to streamline repairs, parts procurement, and vehicle access• Monitor technician KPIs and maintain dashboards to track service delivery and SLA complianceI thrive in fast-paced environments where operational precision meets customer-centric service. My goal is to elevate mobile maintenance programs through proactive leadership, data-driven decision-making, and a relentless focus on quality.

Education

• Berkeley College

  B.S., Business Administration

  2003 — 2006