Chiraj Babubhai Rawal

About Chiraj Babubhai Rawal

Dynamic, results oriented IT professional with overall 22 years & 17 years of experience in IT, managing and delivering complex IT projects and applications (BFSI, FMCG, IT Services). Expert in ITIL framework, SDLC, Stakeholder management, Agile, waterfall methodologies with strong proficiency in end-to-end delivery of IT Services. Adept at aligning IT strategies with business objectives, optimizing resources, and enhancing service delivery through effective process improvements.

Experience

1. Assistant Vice President Information Technology

   SBI General Insurance

   Nov 2013 — Present · Mumbai, IN

   Managing IT delivery, production support and Operations for highly integrated applications at SBIGIC.• Managing team size of 300+ engg, proven record benchmark in managing SLA, knowledge management, KPA, KPI.• Responsible to enhance end user experience, continuous improvement, Incident management, problem & change management, SLA management, vendor management, automation, IT budgeting.• Handling support for end users of 140 branches, PAN India agent and brokers, API integrated partners, centralized helpdesk.• Responsible for resource management, change management, release management, performance monitoring & optimization, knowledge management, compliance and security

Education

• Vinayaka Missions University

  Bachelor's degree, Computer application

• Alagappa University

  Master of Business Administration - MBA, Business Administration and Management, General

• Sheee Bahubali Polytechnic

  Diploma of Education, Mechanical Engineering