Chris Boudreaux

About Chris Boudreaux

ASSOCIATE DIRECTOR - TRAINING DELIVERY:Led instructors, improved comms & data insights, drove 25+ efficiencies & 20% knowledge growth via self-dev program.END TO END PROJECT MANAGEMENT:Led training strategy, development and delivery of multiple enterprise wide training initiatives for call centers, retail sales employees, business sales/support employees and installation technicians. Training projects included product launches, building customer rapport, sales skills, corporate strategy, overcoming objections, combatting competitive strengths and methods/procedure enhancements.TRAINING DELIVERY:Facilitated leader led and virtual training workshops to employees and managers in the retail and call center organizations. Topics included leadership development, sales and new hire orientation. Impacted post training performance through use of successful strategies implemented, resulting 120%+ average sales attainment of training participants YoY. Conducted train the trainer workshops to up skill new and incumbent instructors.MENTORING:Supervised, mentored and developed five high performing Thrive! development program participants from 20••••22. Provided coaching and development to further enhance these participant\'s project management, data analysis and executive presentation skills that contributed to the successful implementation of mobile learning applications and promotion of two participants into management positions.VENDOR NEGOTIATIONS:Lead point of contact with multiple training technology vendors to vet, stakeholder, secure funding and implement outsourced training applications into AT & T\'s ecosystem. Partnered with external and internal media teams to develop 20+ engaging training videos that supported various initiatives such as fraud prevention, increase selling confidence, providing extraordinary customer services and coaching techniques for managers. SYSTEM DEPLOYMENT:Led 21 cumulative pilots/expansions that that yielded revenue of $5.9 million in new wireless sales and 2.25% improvement in Customer Service Satisfaction Surveys through leading the implementation strategy of mobile learning applications to 105k employees across four client funded business units within AT & T (ie. retail, consumer call centers, business and technology).BA COMMUNICATIONS ULL:Bachelor of Arts in Interpersonal and Organizational Communication from University of Louisiana at Lafayette (ULL).

Experience

1. Associate Director - Training Delivery

   AT&T

   Nov 2023 — Present

   Leading a team of consultant-delivery instructors, while ensuring continuous skill development through effective feedback and coaching. Streamlined communication between internal learning and development groups, driving impactful data insights and simplifying Power Bi reporting tools for enhanced organizational value.Implemented a task team for feedback between delivery instructors and content design teams, resulting in 25+ efficiency improvements. Developed an internal self-development program with 70% participation, leading to a 20% knowledge growth among 120 employees.

Education

• University of Louisiana at Lafayette

  Bachelor of Arts (B.A.), Interpersonal and Organizational Communication

  2003 — 2008

Skills

• Time Management
• Wireless
• Sales Management
• Team Leadership
• Mobile Devices
• Customer Satisfaction
• Training
• Wireless Technologies
• Sales Operations
• Customer Retention
• Customer Service
• Sales Presentations
• Cold Calling
• Retail
• B2b
• Account Management
• Call Centers
• Strategic Planning
• Microsoft Office
• Sales
• Selling Skills
• Vendor Management
• Coaching
• Leadership
• Employee Training
• Sales Process
• Salesforce.com
• Microsoft Excel
• Call Center
• Direct Sales
• Management
• Team Building
• Cellular Communications
• Customer Experience
• Telecommunications
• Solution Selling
• Leadership Development