Chandan B.
Manager II @ LinkedIn | Customer Care & Support Operations | Scaling Global CX through Data, Automation & AI
- Role
- Manager Ii at Linkedin
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Chandan B.
Customer operations leader with 10+ years of experience building and scaling global support organizations across Trust & Safety, Sales Solutions, and Customer Care.Currently managing global support teams at LinkedIn, where I focus on operational excellence, performance management, and designing scalable processes that improve customer experience while reducing manual effort.I am deeply data driven and routinely lead root cause analysis across CSAT, issue resolution, productivity, QA, and backlog metrics to deliver sustainable improvements rather than short term fixes.Over the last few years, I have increasingly leaned into automation and AI enabled workflows, building internal agents, analytics pipelines, and productivity tools to streamline operations, enhance decision making, and free teams to focus on high impact customer interactions.I thrive in ambiguous environments, enjoy building from first principles, and partner closely with product, engineering, and senior leadership to ensure customer feedback directly informs process, tooling, and roadmap decisions.
Experience
Manager Ii
Oct 2025 — Present · Bengaluru, IN
Lead a global customer support operations team with expanded scope, driving measurable improvements in productivity, quality, and customer experience through data-led decision making, structured performance management, and strategic planning.• Own operational excellence across global and vendor teams by defining success metrics, scaling workflows, and ensuring accountability for execution at higher business impact levels.• Build and scale cross-regional initiatives including AI-enabled quality insights, proactive customer engagement programs, license activation support, and advanced operational analytics for leadership visibility.• Lead root cause analysis across customer and support data to identify systemic issues, partner with cross-functional teams, and implement sustainable process and tooling improvements.• Partner closely with senior leadership and external vendors to align customer care strategy with Sales Solutions business goals, balancing efficiency, scalability, and long-term customer outcomes.• Drive innovation through automation and internal tooling to reduce manual effort, streamline reporting, and improve decision-making speed across support operations.• Serve as Global Design Production Lead for Women@ LinkedIn ERG, overseeing global visual identity, storytelling, and communications strategy to strengthen community engagement.
Education
Guru Gobind Singh Indraprastha University
Bachelor's degree, Computer and Information Sciences and Support Services
2009 — 2014
Delhi Public School Ghaziabad
Kindergarden Till 7th Grade, Junior High/Intermediate/Middle School Education and Teaching
1996 — 2003
Nehru Public School
High School, Science
2004 — 2007
Nehru World School
Senior Secondary Education, PCM
2007 — 2009
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