Claudio Bertolino
Senior Sales Operations Analyst @Futurae Technologies AG
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WORK HISTORY
Senior Sales Operations Analyst @Futurae Technologies AG
Berlin, DE
Optimize processes: Refine existing processes, implement sales best practices, and identify bottlenecks in the sales funnel, to drive greater efficiency and effectiveness across the board- Performance Metrics and Forecasting: Monitor and report on Sales Team performance, while actively contributing to the development of sales forecasts and the achievement of quota goals, ensuring continuous growth and success- Owing sales quotes process and commercial documentation: Work closely with sales representatives to understand customer needs and tailor quotes and proposals to meet those needs effectively. Establish and enforce an efficient approval process for quotes and commercial documentation, involving relevant stakeholders as needed- Oversight of commercial offers: Oversee the creation and delivery of compelling proposals that clearly articulate the value proposition and benefits of the company\'s offerings. Develop and implement pricing strategies for products and services, ensuring they meet profitability targets and market demand- Data Management and Analysis: Generate regular reports to analyze sales data to identify trends, opportunities, and areas for improvement and assist in forecasting sales revenue and pipeline growth. Maintain data integrity and accuracy in our CRM system, while leveraging reports and insights for effective data-driven decision making- Developing, and implementing Training Programs and Onboarding Process Management: Design and deliver comprehensive training programs for new sales team members, ensuring they understand company products, services, and sales processes. Coordinate and manage the onboarding process for new hires, including system access, introduction to team members, and initial training schedules- Support Sales Team: Develop and maintain sales enablement materials, including presentations, product documentation, and competitive analysis.
EDUCATION
Erasmus University Rotterdam
Social History
University College Maastricht
Social Sciences
Università del Salento
Bachelor's Degree, Social Sciences
College of Europe
Master's Degree, EU Political and Administrative Studies
Centre International de Formation Européenne
Master's Degree, Advanced European and International Studies
SKILLS
ABOUT CLAUDIO BERTOLINO
Sales Operations expert, with more that 5 years experience in this field.I have worked extensively in FinTech, gaining deep knowledge of this sector. Now I am expanding my expertise in Cybersecurity.CRM & Data tools expert. I have worked with Salesforce and HubSpot, together with Power BI tools, Reverse ETL and CLM systems.I am adept at building strong relationships with various departments to ensure seamless collaboration. Experienced working with Legal, Finance, Marketing, and Data teams.Expert in developing and implementing standard operating procedures. By designing and implementing efficient processes, I aim to improve operational performance. I analyze and optimize existing processes to drive cost savings and increase productivity. I strive to automate manual processes to enhance efficiency and reduce errors.Well-accustomed to working in international environments and multicultural teams. Experienced in working in different countries and in fully remote setups.
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