Chris Bergin

About Chris Bergin

My career is dedicated to helping companies create truly remarkable customer experiences. Over the last three decades, I\'ve guided organizations through the entire lifecycle of contact center reinvention, from initial design to successful deployment.A pivotal chapter has been my leadership position in the launch and growth of Amazon Connect. I am proud to have been a key player in scaling this solution from its inception ($0) to over $1 billion in ARR within just nine years.Now, I focus on empowering AWS customers and partners to harness this technology, applying strategic vision and user experience principles to redefine the future of the customer experience.

Experience

1. Sr Mgr Growth Acceleration, Global, Amazon Connect

   Amazon Web Services (AWS)

   Sep 2021 — Present · Seattle, WA, US

   In this role, I manage a team of BD’s, Analysts, Product Managers, and Technical Program Managers supporting product leaders to set vision and direction for Amazon Connect. Our work requires close collaboration with product, finance, & GTM leaders gathering insights and driving consensus on growth strategies. We are responsible for the ideation, orchestration, and execution of growth initiatives such as identifying and driving strategic partnerships & new product development, including M&A or other business arrangements, to accelerate Connect\'s time to market.

Education

• University of Mary Washington

  BS, Business Administration

Skills

• Unified Communications
• Call Center
• Solution Selling
• Saas
• Leadership