Colin S.

Founder, Executive Chairman @SBFM

National, US

We want our clients to receive the best possible service from us and we have worked hard to build a reputation for reliability and service excellence.A well-trained, reliable workforceWe know how important it is that our people are in the right place at the right time, carrying out the right tasks in the right way. We’re committed to ensuring our people undergo the training they need to do their best work, using external specialists to support our ongoing training programme.We also use leading edge software to monitor our operatives’ attendance. Our systems allow us to carry out real-time online checks via any type of device (laptop, tablet or smartphone) and to take action if necessary to ensure our service level agreements are met.Safe working practicesWe take employee and customer safety very seriously, and have a whole host of measures in place to ensure everyone is kept safe during the course of our work. We provide the correct equipment for the job, and regular training to make sure that it is always used correctly.Quality assuranceWe’re proud of our reputation for always delivering the highest quality cleaning service. We are members of the British Institute of Cleaning Science, and incorporate their code of practice into our daily routines. Each cleaning contract is directly supervised on-site and by a regional manager who makes regular visits to client sites. Regular electronic audit reports help us to check and maintain all agreed service levels per site and for a client, overall.Transparent billingWhilst other companies simply charge for contracted hours (whether they’ve delivered them or not), at SBFM we only charge for actual work completed.Competitive ratesWe run an efficient business, supported by technology – this helps us to ensure our prices are always competitive.

Alliance Manchester Business School

Bsc Mathematics