Caylin Susman

Experience

1. Revenue Analytics Manager

   Real Chemistry

   Nov 2024 — Present

   Oversee and manage the day-to-day operations of the Salesforce platform, ensuring data accuracy and optimal performance.• Key member of a team initiative that facilitates the conversion of contracts into finalized bookings. This involves streamlining processes, ensuring compliance, and implementing tracking systems to enhance operational efficiency and boost revenue.• Collaborate with Leadership, cross-functional teams, and external implementation team to identify and prioritize Salesforce enhancements, customizations, and integrations that support business objectives.• Develop and maintain Salesforce dashboards, reports, and workflows to provide actionable insights for Account, Business Development, and Operations teams.• Maintain high accuracy of pipeline data through comprehensive hygiene reports to ensure optimal visibility and enable informed decision-making.• Serve as the primary point of contact for Salesforce-related inquiries, providing business support and guidance to end-users.• Ensured data integrity, compliance, and enhancements. • Keep updated with Salesforce best practices and trends, and proactively recommend improvements to drive organizational efficiency and growth.• Provided/created enablement materials and training for all new additions to the RC Salesforce instance.

Education

• The University of Texas at Austin

  Bachelor of Arts - BA, Sociology

  2015 — 2019