Cayliah Jackson
Senior Customer Success Account Manager @ Microsoft | Turning At-Risk Accounts into Growth Stories | Driving Retention & Executive Partnerships across Public Sector, Retail & CPG, and Healthcare & Life Sciences
- Role
- Senior Customer Success Account Manager, Manufacturing & Mobility, Us Commerical at Microsoft
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Cayliah Jackson
I’m a Customer Success & Account Management leader with 10+ years of impact across Microsoft, Meta, Amazon, and Nordstrom—helping enterprise and public sector customers achieve outcomes while scaling programs and driving revenue.What I do best:1) Turn around at-risk accounts into growth opportunities (secured 150% contract expansion with Jefferson County Public Schools at Microsoft).2) Build executive partnerships that align tech adoption with customer priorities.3) Scale programs across industries (launched SMB adoption programs at Meta, drove $1B+ CPG revenue at Amazon).I’m a strategic thinker, creative at heart, and data-driven by default. My global perspective as a solo traveler shapes how I build relationships: adaptable, empathetic, and focused on growth.Outside of work, I champion mentorship, professional development, and bringing positive energy to the teams I collaborate with.If you’re looking for someone who can drive customer success, deliver measurable outcomes, and lead with both head + heart—let’s connect.
Experience
Senior Customer Success Account Manager, Manufacturing & Mobility, Us Commerical
Sep 2025 — Present · Dallas, TX, US
Education
Oklahoma State University
Bachelor of Science in Design, Housing, & Merchandising
Skills
- Teamwork
- Cash Handling
- Indesign
- Adobe Illustrator
- Time Management
- Visual Merchandising
- Storage
- Microsoft Excel
- Merchandising
- Microsoft Powerpoint
- Retail
- Adobe Photoshop
- Fashion
- Microsoft Office
- Sales
- Marketing
- Retail Sales
- Customer Satisfaction
- Filing
- Microsoft Word
- Customer Service
- Cash Register
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