Cayley M.
Customer Success Operations Manager @Jamf
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WORK HISTORY
Customer Success Operations Manager @Jamf
San Francisco, CA, US
Spearheading global implementation of AI-powered analytics platform to analyze customer communication data (emails, meetings) and surface actionable insights on account health, expansion opportunities, and retention risks—providing CSMs with data-driven intelligence to drive revenue growth- Coordinate and execute operational projects for Senior Managers and Directors focused on workflow automation, stress reduction, and team efficiency, directly improving CSM productivity and customer outcomes- Led Gainsight automation initiatives that boosted team productivity by 15% and enabled scalable customer engagement strategies across growing portfolio- Launched targeted engagement campaigns that increased customer interaction by 20%, driving stronger product adoption and renewal rates- Developed scalable customer feedback loops that improved messaging around security compliance and informed product roadmap decisions- Partnered with enablement team to streamline CS onboarding processes, ensuring consistent delivery and faster time-to-productivity for new hires
ABOUT CAYLEY M.
Account Manager with 6+ years driving revenue growth and customer retention in SaaS and cybersecurity. I\'ve built my career on the full sales cycle—from generating $1.2M in qualified pipeline as an SDR to managing 380+ accounts and exceeding quota at 101% as an Account Manager.Currently leading operations initiatives at Jamf, including implementing AI-powered analytics tools to surface customer health insights and expansion opportunities. This blend of sales expertise and operational experience gives me a unique, data-driven approach to account growth and retention.What drives me: I\'m passionate about emerging technologies, particularly AI, and committed to ensuring these tools are developed safely and responsibly for societal benefit. This philosophy extends beyond my work—I coordinate volunteer events for Jamf employees across the Bay Area (habitat restoration, food drives, shelter support) and volunteer weekly at a local horse ranch.Core strengths:Consultative selling with technical stakeholders (C-level to ICs)Renewal negotiations & strategic expansions (96% retention rate, 25% ARR growth)QBRs, health checks, and executive relationship managementAI/ML tool implementation & process optimizationFull-cycle sales experience across startup and enterprise environmentsI thrive in fast-paced, mission-driven environments where I can build trusted relationships, drive measurable results, and help customers unlock the full potential of their technology investments.
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