Cayla Sommers
- Role
- Customer Success Manager at Force Management
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Cayla Sommers
Experienced Customer Success professional passionate about helping clients of all shapes…
Experience
Customer Success Manager
Apr 2022 — Present
Force Management works with industry sales leaders in today’s most dynamic business environments. Force Management provides real-world experience to help our clients define sales solutions and create management tools that produce measurable results. •Drive renewals and growth for a book of business • Establish a regular cadence (monthly & quarterly, calls & emails) by defining and executing touchpoints throughout the customer lifecycle • Conduct written, phone, and web client interactions regarding engagement activities and platform usage • Perform ongoing analysis of customer engagement and take necessary measures to increase platform usage • Analyze survey data to derive insight about client adoption and renewal health • Process expansion transactions throughout the customer lifecycle • Drive outbound, low-touch email campaigns in collaboration with Marketing • Proactively assemble account teams to collaborate on client renewal strategy • Define business and technical requirements for internal tools • Identify and understand customer needs that may result in upsell/cross-sell
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