Cayla Davis
Global Technology Manager @American Express Global Business Travel
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WORK HISTORY
Global Technology Manager @American Express Global Business Travel
Serve as the primary technology liaison with the client;• Collaborate with the Global Client Manager and Director of Client Management to identify and implement solutions that support the global account strategy• Manage technology operations, including software, infrastructure, and cloud solutions across client regions;• Coordinate internal teams and third-party vendors to ensure timely, high-quality delivery;• Monitor technology performance, compliance, and service levels, addressing issues proactively;• Drive innovation and adoption of best practices in service delivery.
EDUCATION
Eastern College
Diploma, Travel and Tourism
ABOUT CAYLA DAVIS
My career at HRG/GBT began as a Travel Counselor working with VIP clients, which gave me firsthand insight into the complexities of business travel. That experience naturally evolved into technical support, where I discovered my true passion: solving the problems that impact our clients most. From there, client technology management became my focus—and it\'s been the driving force ever since, even through the acquisition and beyond.Technology is my heart and soul. As Manager of the NDC team, I led migrations that mattered—identifying gaps, architecting workarounds, and driving adoption across our Travel Consultant network. That experience reinforced what I believe: great solutions come from understanding both sides of the equation.What truly energizes me is seeing projects through from conception to completion—investigating complex issues, implementing solutions, and bridging communication between stakeholders and development teams. I thrive when I can make a tangible difference and be part of something monumental.My technical toolkit spans Travelport, Amadeus, Sabre, scripting, SQL/AWS Athena, UI design, Figma, JustInMind prototype tools, ELK, process optimization, and OBT platforms (Concur, GetThere). But beyond the tools, I\'m passionate about process optimization, agile and waterfall methodologies, and analyzing workflows to unlock strategic efficiencies. I\'m also a Smartsheet Community Ambassador—because I believe in continuous learning and sharing knowledge.
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