Cauê Guilherme Gil Carneiro

Accommodations Manager @Gv English Centres

Victoria, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2023 — Present

Accommodations Manager @Gv English Centres

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Victoria, BC, CA

Plan the development and writing of departmental standards and improved processes- Lead the development of pricing and marketing strategies for the accommodations department- Devise accommodation and transportation budgets, along with monitoring all costs and payments to partners and external clients- Find accommodation for customers based on application factors such as age, length of stay and experience- Manage customer complaints and provide crisis resolution- Manage and coordinate internal customer (students, host families, accommodations services) accounts- Hiring, training and supervision of qualified staff- Conduct quality, timely performance feedback and performance appraisals.

EDUCATION

2008 — 2013

Universidade Estadual de Campinas

Bachelor's degree

2008 — 2012

Universidade Estadual de Campinas

Teacher's Certification in Social Sciences

2018 — 2019

Universidade de São Paulo

Master of Business Administration - MBA

SKILLS

Microsoft OfficeCustomer ServiceTeam LeadershipContract ManagementBilling ProcessDispute ResolutionBid PreparationPerformance MetricsEnglishFrenchGermanSpanishBrazilian Portuguese

ABOUT CAUÊ GUILHERME GIL CARNEIRO

Over 6 years of experience working with dispute resolution, and 5 years of experience working with billing processes, contract analysis and registration.I coordinate complex situations while finding the best solution to solve any problems while guaranteeing a client\'s satisfaction.

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