Cauê Guilherme Gil Carneiro
Accommodations Manager @Gv English Centres
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WORK HISTORY
Accommodations Manager @Gv English Centres
Victoria, BC, CA
Plan the development and writing of departmental standards and improved processes- Lead the development of pricing and marketing strategies for the accommodations department- Devise accommodation and transportation budgets, along with monitoring all costs and payments to partners and external clients- Find accommodation for customers based on application factors such as age, length of stay and experience- Manage customer complaints and provide crisis resolution- Manage and coordinate internal customer (students, host families, accommodations services) accounts- Hiring, training and supervision of qualified staff- Conduct quality, timely performance feedback and performance appraisals.
EDUCATION
Universidade Estadual de Campinas
Bachelor's degree
Universidade Estadual de Campinas
Teacher's Certification in Social Sciences
Universidade de São Paulo
Master of Business Administration - MBA
SKILLS
ABOUT CAUÊ GUILHERME GIL CARNEIRO
Over 6 years of experience working with dispute resolution, and 5 years of experience working with billing processes, contract analysis and registration.I coordinate complex situations while finding the best solution to solve any problems while guaranteeing a client\'s satisfaction.
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