Catuscia Clerie

Global Sr Manager Learning & Development @Spirit Airlines

Fort Lauderdale, FL, US

Program Implementation: Successfully launched a transformative new Customer Service Training for Spirit, managing all phases from design to execution, which directly contributed to a +23 point increase in NPS within 2 months post training - making it the highest NPS jump in Spirit\'s history. Global Training Initiatives: Coordinated global training initiatives across multiple airport locations, ensuring consistent training standards and practices while adapting content to meet regional regulationsEnhanced Training Programs: Implemented a comprehensive training curriculum that improved operational efficiency by 45%, significantly reducing onboarding timeLeadership Development: Spearheaded a leadership training initiative that equipped over 600 airport staff with essential management skills which received a 98% satisfaction rateSafety and Compliance: Achieved a 100% compliance rate in regulatory training by revamping training protocols and introducing interactive workshops focused on regulatory training and safety procedures.Technology Integration: Led the integration of a Powerbi Dasboard from LMS Data that streamlined training processes, enabling real-time tracking of employee progress Station Training Program: Established a Station Training program that paired Station Trainers with new hires, enhancing knowledge transfer through OJTPerformance Metrics: Implemented performance metrics to assess training effectiveness, leading to data-driven adjustments that improved trainee assessment scores by an average of 25%.Stakeholder Engagement: Engaged with key stakeholders to identify training needs and customize programs, resulting in a 80% increase in training participation rates.Industry Best Practices: Integrated industry best practices into instructional design processes, earning recognition from leadership for innovative training solutions that align with current airport operational standards