Catriona Growns

L & d Project and Partner Manager @Virgin Media O2

Sheffield, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

L & d Project and Partner Manager @Virgin Media O2

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Sheffield, GB

Act as a trusted learning advisor to VMO2 and partner/vendor stakeholders, ensuring learning strategies, development plans, and interventions are aligned to divisional requirements and business goals.Lead end to end management of learning projects, ensuring effective scoping, delivery, cost management, stakeholder engagement, and evaluation using Levels 1–4 to drive continuous improvement.Oversee the full L&D provision between VMO2 and outsourced partners, ensuring the delivery of compliant, accurate, and up to date content that supports contractual and regulatory requirements.Execute governance frameworks including SLA adherence, quality standards, and risk/compliance processes; assess and articulate the commercial impact of learning programmes in line with Statements of Work.Build strong relationships with People Partners, senior stakeholders, Heads of Department, and Directors to provide expert guidance on capability needs and organisational priorities.

EDUCATION

2005 — 2008

The University of Sheffield

Bachelor's degree, Music

2014 — 2014

Chesterfield College

Level 4 - Certificate in Education and Training, Education and Training

SKILLS

Performance ManagementCustomer ExperienceBoutique HotelsCall CentersTeamworkTeam ManagementTime ManagementHospitality ManagementCoachingCustomer ServiceReceptionist DutiesEmployee RelationsCustomer RelationsManagementPeople DevelopmentTraining DeliveryViltContact CentersStakeholder EngagementProject ManagementStakeholder ManagementTeam LeadershipEmployee EngagementInternal CommunicationsCustomer Relationship Management (Crm)Training

ABOUT CATRIONA GROWNS

I am a driven Learning & Development professional with deep experience across the full learning lifecycle and a strong track record in partnering with senior leaders, suppliers, and operational stakeholders to deliver strategic, compliant, and scalable learning solutions.My strengths lie in translating business challenges into high value learning interventions that improve performance, enhance capability, and support organisational priorities. I bring a commercial mindset, a collaborative approach, and a passion for delivering customer focused, insight led solutions that make a measurable difference.Over the past decade, I’ve built a career grounded in:• Strategic business partnering across complex stakeholder groups• Project and vendor management within multi site operational environments• Governance, contractual compliance, and quality assurance• Designing and managing end‑to‑end learning programmes• Continuous improvement through evaluation, insight and innovationI am committed to continually growing within the L&D profession; staying creative, adaptable, and proactive in driving learning that truly enables people and business performance.

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Catriona Growns — L & d Project and Partner Manager at Virgin Media O2 in Sheffield, GB | Unifers