Catrina Vargas

About Catrina Vargas

I am a hospitality executive with extensive experience leading complex, multi-department…

Experience

1. Director of Recreation

   The Boca Raton

   May 2024 — Present · Boca Raton, FL, US

   Lead and direct all Recreation operations to include, but not limited to, guest service, food and beverage selection and quality, merchandising and marketing, inventory management and cost controls, outlet reservations, systems use and management, budget and forecasting, report generation, department management and meeting participation and facilitation • Oversee and direct the coordination, promotion and facilitation of all activities, programs and events for Recreation operations (i.e. Teen Programming, Pool Operations, Lifeguard Operations, FlowRider Operations, Youth & Family Programming.) • Design and implement developmentally appropriate children’s programs curriculum, utilizing safe, fun and interactive hands-on activities that provide learning as well as entertainment. • Formulate, maintain and supervise all departmental policies, procedures, regulations and standards within established state licensing guidelines and hotel policy. • Participate in marketing of programs including involvement in newsletters, brochures and logo items. • Responsible for assisting with back up activities in a pre-assigned indoor facility for members and guests when there is inclement weather. • Responsible for maintaining financial and program records relating to recreational activities, events, programs, etc. • Responsible for working with other Resort and Club departments to create and implement activities, events, and programs • Responsible for interviewing, hiring, and training department staff. • Oversee planning, assigning, and directing work, conducting performance appraisals and all aspects of performance management for staff. • Address complaints and concerns from members and guests and resolve any problems for Recreation. • Oversee revenue forecasting, budgeting expenditures and tracking. • Administer payroll for staff ensuring associates are paid accurately. • Attend company training as required.

Education

• University of North Florida

  Communication:Public Relations

  2002 — 2006

Skills

• Hospitality Management
• Resorts
• Team Management
• Tourism
• Hotels
• Catering
• Training & Development
• Hospitality Industry
• Recreation
• Hospitality
• Food & Beverage
• Customer Service
• Corporate Events
• Banquets
• Hotel Management
• Customer Engagement
• Event Management
• Operational Excellence
• Budgets
• Employee Training
• Employee Recognition
• Micros