Cat Mayfield
Senior Salesforce Administrator @Orbis Protect
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WORK HISTORY
Senior Salesforce Administrator @Orbis Protect
Achievements: •Combined Field Service Mobile Flows into Desktop based version with enhancements to allow Planners to Close Service Appointments and log all the required data •Designed Workato recipes to create Cross-Org Integration - when a record is created on one, a Case, Work Order, Work Order Line Item and Service Appointment are raised on the other and assigned to the correct service territory, creating accounts and assets as required. Feeding back progression to the starting organisation•Removed technical debt which was accounting for 10GB of Data storage•Implemented Sales branding using quotes and Conga to allow multiple brands to sell with consistency •Added detail to invoicing to capture more accurate details as to the content of invoice per month allowing•General improvements to flows and error handling to improve user experience•Designed a Health and Safety Assessment process to generate Work Order and Form in handful of clicks, which is then completed via Field Service, generating any alerts for actions that need taking and any person specific responses are protected from appropriate users.
EDUCATION
Prifysgol Aberystwyth University
Honors, Drama
SKILLS
ABOUT CAT MAYFIELD
Six times Certified Senior Administrator with 14 years of experience delivering scalable Service and Sales enhancements through Flows, Entitlements, Lightning pages and Dynamic Actions. Skilled in designing KPI-driven reporting and dashboards. Demonstrated expertise in collaborating with stakeholders, mentoring teams, and driving quality user experiences through innovative Salesforce solutions. Highly self-motivated and independent learner, consistently acquiring new skills and knowledge through dedicated self-study and personal initiative. Demonstrated success in streamlining processes, significantly reducing technical debt, and implementing Salesforce enhancements that boost organisational efficiency. Ready to drive exceptional results and digital transformation, meeting the needs of clients in a fast-paced environment.
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