Cati Pishal
CX Manager at Glossier, Inc.
- Role
- Cx Manager at Glossier, Inc.
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Cati Pishal
I\'m a passionate people manager with a background in customer experience, operations, and event management. I\'ve worked with startups in their first year, successful e-commerce businesses 5 years in, and as a pre-launch consultant. I create team cultures focused on individual people, not just numbers and KPIs (though I do love a KPI!), and have a history of low attrition rates and multiple levels of growth with teams I\'ve managed.
Experience
Cx Manager
Feb 2022 — Present · NY, US
direct manager of a best-in-class CX team with a focus on creating a psychologically safe workplace with continuous opportunities for learning and development - DRI for multiple team goals that directly feed into the company growth strategy - social media engagement and process strategy including Instagram and Tik Tok - co-lead of Glossier\'s LQBTQIA+ ERG, Shine.
Education
Marymount Manhattan College
Bachelor of Arts (B.A.), Theatre/Theatre Arts Management
2007 — 2011
New York University
Master of Arts (M.A.), Performance Studies
2011 — 2012
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