Cathy Monek

About Cathy Monek

I am a Client Tech Support Engineering Lead at Fiserv, a global leader in fintech and payments solutions. I have over 28 years of experience in the financial services industry, where I have developed and honed my skills in system administration, analysis, technical support, banking, team building, and project management.As a Lead Supervisor, I work with client service teams to provide world-class service to our customers. I collaborate with business and development teams in an Agile environment, delivering second-level front-line support for the financial institutions we serve. I hold a Certificate Business Analysis from Villanova University and an ITIL 4 Foundation certification, and I am passionate about delivering innovative and effective solutions that enhance customer satisfaction and loyalty.

Experience

1. Client Tech Support Engineering-lead

   Fiserv

   Apr 2024 — Present · Berkeley Heights, NJ, US

   Lead Supervisor, providing world-class service to our clients.

Education

• Villanova University

  Certificate of Business Analysis

  2019 — 2020

• UCNJ Union College of Union County, NJ

  Liberal Arts

  1992 — 1994

• Berkeley College

  Associate of Arts and Sciences - AAS, Business Administration and Management, General

• Raritan Valley Community College

  Business Administration

  2010 — 2013

Skills

• Networking
• Customer Service
• Microsoft Excel
• Powerpoint
• Training
• Outlook
• Project Management
• Analysis
• Banking
• Data Center
• Help Desk Support
• Microsoft Office
• Process Improvement
• Software Documentation
• Troubleshooting
• Financial Analysis
• Risk Management
• Credit
• Team Building
• Management
• Technical Support
• Crystal Reports 10.0
• Release Management
• Release Testing
• Dna Crm/Bi Report Writer
• System Administration
• Data Analysis
• Research
• Time Management
• Fiserv Open Solutions Dna
• Fiserv Velocity Los
• Docusign
• Clickswitch