Cathy Roberts

About Cathy Roberts

I am a HEALTHCARE OPERATIONS LEADER with 15+ years of experience in clinic operations, strategic planning, fiscal management, and the development of high-performance teams. Also, I possess proven skills in establishing strong collaborative relationships, leading strategic committees, accomplishing organizational goals and continually improving clinical and population health outcomes. I function as a servant leader and execute strategy by garnering team support and equipping individuals for success.As an outcomes-oriented and goal-driven individual, I consistently exceed performance goals. Also, I am adept at creating cost efficiencies, growing business, and delivering quality patient service. As a self-motivated leader focused on productivity, profitability, timely delivery and customer satisfaction, I consistently deliver results to the bottom line that increase ROI and create opportunities for growth. CAREER HIGHLIGHTS:• Performed strategic planning, facility design and all operational aspects successful opening of 15 Primary Care, Urgent Care, Specialty Care and Employee clinics. • Developed, trained, and implemented point-of-service collection project improving past due balance revenue 420% with a sustained copay collection rate of 92% or >• Directed, as part of continuous improvement, the development and implementation of a centralized Contact Center for Primary Care; collaborated with numerous departments and leaders to improve patient experience with registration and scheduling, reduced telephone abandonment rate (17% to 5%) and addressed staffing shortages at each clinicSKILLS AND EXPERTISE:Healthcare OperationsPatient ExperienceTeam DevelopmentTeam LeadershipEmployee EngagementFiscal ManagementStrategic PlanningQuality ControlProvider RelationsProcess ImprovementPopulation HealthChange ManagementClinic Design / Startup

Experience

1. Executive Director

   EvergreenHealth

   Aug 2023 — Present · Kirkland, WA, US

Education

• Western Governors University

  Bachelor's degree

• University of Oregon

  General Studies