Cathy C

Account Coordinator @Aes Packaging Solutions

Port Coquitlam, BC, CA

Serve as the main point of contact for U.S. clients, providing exceptional customer service and ensuring smooth communication between internal teams and customers- Collaborate closely with the warehouse, factory, and system vendor to coordinate delivery schedules, optimize operational workflows, and support system enhancements- Prepare and analyze operational and customer data to support business needs, identify process gaps, and provide actionable insights for improvement- Identify process inefficiencies and implement solutions that significantly improve productivity and customer satisfaction.

City University of Hong Kong

Bsc Computer Science, Multimedia