Cathy Backman
Held Accountability for Td Canada Trust Call Centers for Personal Banking and Small Business Banking, the Abm Network and the Online Business Led a Significant Business Transformation, Building a Bpo Capability in India and Re-engineering the Process @TD
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WORK HISTORY
Held Accountability for Td Canada Trust Call Centers for Personal Banking and Small Business Banking, the Abm Network and the Online Business Led a Significant Business Transformation, Building a Bpo Capability in India and Re-engineering the Process for Managing Inbound Service Calls to Unlock Sales Opportunities and Build Customer Loyalty Also Oversaw the Implementation of a New Voice over Internet Protocol Telephony Platform Across the Company @TD
EDUCATION
ICD-Rotman, Directors Education Program, Feb. 2018
ICD.D
Queen's University
MBA, BSc
SKILLS
ABOUT CATHY BACKMAN
Senior Executive with a breadth of experience in Financial Services, Human Resource Outsourcing and Technology. Significant expertise in risk management and oversight, large scale operations, sales and service, global resourcing and people empowerment. Has led a number of innovative and transformational initiatives to deliver stakeholder value. Specialties: Optimizing Call Center Operations, business transformation, building offshore capabilities, retail sales and service strategy and execution, risk management, general management, internet based business leadership, customer service and sales strategies
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