Cathy Y.
Product Designer, 1-800-got-junk @O2E Brands
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WORK HISTORY
Product Designer, 1-800-got-junk @O2E Brands
Leading end-to-end design of residential customer experience, translating pricing perception insights and unmet expectations into data-informed design strategies that improve conversion and customer confidence. Currently driving UX for AI-powered estimation tool from concept to production, shaping UX for object detection, image recognition, and intent workflows by prototyping with emerging tools (Claude, Cursor, Figma Make) to accelerate iteration and validate new interaction patterns. Owning and evolving the Customer Value Journey strategy, aligning cross-functional teams around an unified vision while increasing design’s influence in product decision-making and roadmap prioritization
EDUCATION
BrainStation
Certificate, UX Design
Queen's University
Bachelor of Science - BS, Computer Science
ABOUT CATHY Y.
I am human-centric Product Designer with a background in Computer Science. I bring ideas from concepts to prototypes to production to launch 0->1I advocate for humans by: Enhancing usability and efficiency within outdated B2B SaaS tools with scalable design strategies Addressing color accessibility standards while creating and maintaining complex design systems Delivering meaningful solutions to real human problems backed up by research Empowering my teammates to collaborate effectivelyI value staying curious about the people and the world - Creating compelling experiences on-screen and off screen.
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