Cathy Kerrigan-Ferguson
Customer Resolutions Lead @Raylo
Signup · Get unlimited contacts
WORK HISTORY
Customer Resolutions Lead @Raylo
Belfast, GB
Providing an excellent journey to customers who have complex/escalated issues.Primarily through ensuring that their concerns are fully understood and addressed comprehensively and quickly in a way that is positive and helpful for customers, minimising further issues.Turning a customer\'s journey from a negative experience, it is then escalated to me to resolve and turn into a positive experience.
EDUCATION
Lisburn College of Further Education
Diploma In Business & Finance, BTEC Business & Finance
ABOUT CATHY KERRIGAN-FERGUSON
Raylo is here to change how people get their tech for good. That means giving consumers access to the smartphones and tech they really want, but in a responsible, sustainable way. Raylo provides effortless circularity – every device gets an extended life through our automatic cycle of refurb, reuse and recycle. Our secret sauce is leasing. Less waste, better value and a much better experience than the traditional alternatives. We’re serious – we want to lead the change in the way consumer tech is sold and enjoyed.Raylo.comA range of brand new and Raylo Certified refurbished devices at unbeatable monthly prices.RayloPay.comRaylo Pay is a new kind of conversion solution for merchants – the UK’s first Circular BNPL. Selling via subscription means more revenue, happier customers and less waste.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.