Cathy Chesnalavage
- Role
- Assistant Vice President Participant Services Associate Support at Empower
- Location
- Lewes, DE, US
- LinkedIn followers
- 500 followers
About Cathy Chesnalavage
Highly accomplished, results driven and detail-oriented Contact Center Vice President…
Experience
Assistant Vice President Participant Services Associate Support
Jun 2023 — Present
Focused on critical areas of associate support including quality, training, knowledge management, communications, new hire onboarding, recognition, and career mobility. Build a culture where the employee and participant experiences are key to success.
Education
Misericordia University
Master's Degree, Organizational Leadership
King's College
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Skills
- Communication
- Quality Assurance
- Leadership Development
- Call Center Administration
- Organizational Leadership
- Mentoring
- Success Driven
- Customer Service
- Sales Operations
- Team Building
- Customer Satisfaction
- Workforce Management
- Team Leadership
- Innovation Management
- Sales Management
- Leadership
- Customer Experience
- Service Management
- Call Center Start-Up
- Call Logging
- Project Management
- Contact Centers
- Team Motivation
- Problem Solving
- Call Reporting
- Organizational Development
- Account Management
- Service Delivery
- Call Center Development
- Cross-Functional Team Leadership
- Call Routing
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