Cathy Brakie
Customer Service Manager at Waste Connections
- Role
- Customer Service Manager at Waste Connections
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Cathy Brakie
Experienced people manager with a proven track record of developing employee growth while driving business KPIs. Skilled in evaluating, initiating, and implementing policies and procedures to maintain corporate and customer records. Adept at directing personnel, scheduling assignments, training, and coaching employees to maximize performance. Confident in administering disciplinary actions and conducting performance evaluations with fairness and consistency.Strong customer service background built on active listening and delivering satisfaction, resulting in new business opportunities through exceptional public relations. Human resources expertise spans global processes and compliance across multiple countries.Recognized for the ability to manage diverse tasks simultaneously with reliability, self-confidence, and a commitment to excellence. Known for motivating and encouraging teams to achieve organizational goals effectively.
Experience
Customer Service Manager
Jul 2019 — Present · Elk Grove Village, IL, US
Supervise performance management through coaching, employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline.• Manage daily administrative operations of the customer service department establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit • Provide and/or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, and fiscal management.• Assist with the development and implementation of reporting procedures.• Promote Waste Connections standard operating procedures, which assure efficient environmentally correct, safe and healthy workplace practices.• Develop working relationships within a union environment.• Managed teams from work at home environment.
Education
DePaul University
MA, Liberal Studies
Loyola University Chicago
BA, Marketing Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.