Cathryn Hollands
Manager, Client Experience and Implementation
- Role
- Manager, Client Experience and Implementation at Capture Higher Ed
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Cathryn Hollands
Ability to work in a fast-paced, results-driven environment, with an unwavering…
Experience
Manager, Client Experience and Implementation
Oct 2025 — Present
Increased platform usage 40% within first year through training and engagement with over 100 clients.Interacting with Capture’s post-secondary clients across the nation, providing onboarding and ongoing training.Developing and delivering training content supporting the client life cycle and employee onboarding.Reaching out directly to clients via phone, email, and social media to schedule individual trainings, webinars, on-site visits, and regional events, resulting in a logo retention greater than 90%.Product support and enhancement: participating in cross functional efforts to enhance Capture’s product offering along with developing internal and external training for product releases.Client communication & Industry practices: creating email communication pertaining to enrollment data strategies, best practices, and upcoming trainings.Managing Net Promoter Score (NPS) process: assessing and making recommendations based on NPS data.Maintaining a video library and handouts of self-study materials for all Capture products including new user information and advanced user strategies/best practices.Continuously evaluating product use by clients to assess for needed product enhancements, reporting features, or new uses.
Education
Michigan State University
Bachelor of Arts
2006 — 2010
Embry-Riddle Aeronautical University-Worldwide
Master's Degree
2013 — 2015
Skills
- Crisis Management
- Career Counseling
- Leadership
- Interviews
- Nonprofit Organizations
- Interviewing
- Recruiting
- Phone Etiquette
- Microsoft Office
- Community Relations
- Training
- Management
- Press Releases
- Newsletters
- Public Speaking
- Marketing
- Strategic Planning
- Higher Education
- Admissions
- Advertising
- Nonprofits
- Customer Service
- Community Outreach
- Community Development
- Non-Profits
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