Catherine Tee

Support - Account Manager @CMiC

North York, ON, CA

Act as first point of contact to provide technical support to the top 25% ENR construction enterprises in the States as well as few local municipalities• Facilitate communication between IT directors/CIOs/Financial Managers externally and internal teams (programmers, managers, etc.) to ensure timely and successful delivery of solutions • Manage the issue ticketing queue• Discuss issue priorities and provide updates on scheduled weekly calls with clients, and raise issues at weekly meetings with Programming leads• Maintain business partner contact and systems information as well as guiding clients with their upgrading/patching up plans

University of Waterloo

Bachelor of Science