Catherine F.

About Catherine F.

10+ years in shipping and logistics SaaS, with transferrable skills that work in any industry that needs a dependable, curious, people-focused leader. I understand the importance of creating a culture of employee engagement and customer success. Experienced in providing seamless and positive SaaS customer onboarding and account management through diligent project management, currently for a $1.8M book of business. Passionate about creating engaging and effective training programs for clients and coworkers, and helping them reach their goals and potential.Instrumental in building department processes from the ground up as a Training Director for a company of over 100 employees. Adept at creating SOPs, identifying process improvement opportunities, and configuring customer success management software. I love helping my internal teams and my external clients be more efficient and productive, and sharing data insights that drive value.Fun Facts About MePersonality Typing: Holland Code-Social, Enterprising, ArtisticCulture Index-CoordinatorCloverleaf -Enneagram 6 The Loyalist My most unusual job was working on an Oscar award winning film set.You\'ll find me playing ukulele, reading, or creating paper collages when I\'m not working.My personal motto is \"Say it straight, simple, and with a smile”.

Experience

1. Director of Commercial Operations

   FreightWise

   Mar 2023 — Present

   I excel at cultivating strong client relationships and driving product adoption throughout the customer success management lifecycle. I manage a portfolio of 36 SaaS clients with $1.8M ARR, providing personalized training and guidance to ensure they achieve their desired outcomes. By actively monitoring system usage and gathering user feedback, I identify opportunities for improvement and deliver targeted training programs that enhance efficiency and maximize the value of our product. I\'m passionate about empowering clients to succeed and consistently exceed expectations through proactive support and data-driven insights.

Education

• Sullivan University

  Bachelor of Science (BS)

• Sullivan University

  Associate of Science (AS)