Catherine Medina-Agüero
Sr Account Executive @Assurant
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WORK HISTORY
Sr Account Executive @Assurant
Miami, FL, US
Account Management of Enterprise Accounts at the C-Level, identifying client pain points and optimizing Insurance Program.• Implement new programs effectively and efficiently meeting both client and Assurant driven timelines through use of standardized implementation tools and processes. • Identify new business opportunities within client organizations and highlight, sell and execute resulting initiatives upon client and Assurant agreement to proceed. • Develop and maintain positive relationships with key contacts within client organization at a variety of levels. • Manage and monitor all initiatives and projects relating to partnered programs. • Ensure that all deliverables from Assurant to client organizations are delivered on time, every time. • Effectively manage and diffuse client concerns and escalations in an appropriate manner. • Provide narrative to Sr. Management on a variety of business reports including the ability to evaluate the programs financial performance against various goals and benchmarks. • Develop recommendations based on program performance through financial analysis, report any problem areas and provide solutions and alternative recommendations. • Effectively communicate recommendations to Assurant Sr. Management and clients. • Troubleshoot and problem solve critical issues independently and source appropriate support channels to resolve issues and/or move forward with new initiatives. • Prepare and conduct Business Reviews by coordinating, creating and verifying all documentation and all other participation and logistical arrangements. • Can add value to discussions/initiatives in a generalist capacity relating to all Operational levels of the business. Engages subject matter experts as appropriate. • Demonstrate a clear understanding of the financial and contractual arrangements for assigned clients. • Participate in the RFP process in conjunction with Business Development Director as appropriate.
EDUCATION
Nova Southeastern University
M.B.A.
Santa Teresita
High School Baccalaureate
SKILLS
ABOUT CATHERINE MEDINA-AGÜERO
Charismatic strategic visionary with an entrepreneurial mindset that leverages marketing, customer experience, product development, loyalty and rewards expertise to ignite creativity while impacting a measurable ROI. Expertise in Niche Industries i.e. Insurance, Non-Profit, Financial Services and Travel. Customer-Centric with focus on the customer journey from acquisition to activation, optimizing every touch point, ensuring retention and increased revenue. Proactive thought leader, guiding teams to top performance, embracing challenges and exercising extraordinary solutions-oriented capabilities. Talented at communicating with senior management, vendors, marketing agencies and cross functionally within the organization. Fluent in Spanish and English and conversational in Portuguese & Greek. Areas of expertise include: Strategic Marketing Management Loyalty and Rewards Product Development Customer Experience Strategic Partnerships & Alliances Business Development Sales Vendor Management Consultant P&L Management Event Planning Program Management Technical Skills: Full MS Office Suite; Brio; Visio, Dreamweaver; SalesForce; Social Media, Agile/Waterfall methodology
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