Catherine M.
Bar Raiser | Customer Obsessed @Amazon | Transforming the Global Customer Service Experience
- Role
- Principal, Global Transformation Strategy Amazon Customer Service at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Catherine M.
I am a dynamic, results-oriented leader passionate about growth and innovation. Known for engaging employees and customers, I consistently achieve industry-leading results while adeptly navigating a rapidly changing global landscape. My extensive experience spans sales, product management, operations, and customer service, equipping me with the strategic acumen to drive global transformation initiatives. I focus on creative, efficient solutions to optimize processes, reduce costs, and enhance customer experiences, leading to significant performance and profitability gains. I inspire and influence employees at all levels with a clear purpose to achieve outstanding results for both customers and the company, fostering trust and respect through effective collaboration and communication. My tenure at Amazon, Starbucks, Williams Sonoma, Gap Inc, and LBrands highlights my ability to lead at scale (500MM customers, 34 countries, 400+ stores, employees) and balance strategy, innovation, and execution. As an innovative problem-solver, I am frequently sought out by senior leaders to lead and deliver complex strategic projects and business transformations, and to develop straightforward, executable solutions and processes that drive continuous improvement and increase profitability.Dual National - United States and United Kingdom
Experience
Principal, Global Transformation Strategy Amazon Customer Service
Jul 2025 — Present · Seattle, WA, US
Architect of the Amazon Customer Service transformation strategy, roadmap, and implementation to deliver delightful, intuitive, and effortless customer service experiences for Amazon customers globally.
Education
Harvard University
Bachelor of Arts - BA, Social Sciences, Concentration in Government
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