Catherine K.

Supervisor of Digital Communications @Pittsburgh Regional Transit

Pittsburgh, PA, US

Lead the digital communications team, delegating tasks to ensure efficient daily operations aligned with department goalsCreate, update, and deliver training materials, coaching staff to boost skill development and performanceOversee social media platforms, ensuring accurate, timely responses to customer inquiriesEnforce policies and performance standards to drive team efficiency and maintain high-quality outputCoordinate across departments to share information and resolve customer concerns effectivelyManage team timekeeping and payroll records in PeopleSoft for accuracyMaintain operational continuity through cross-training in Customer Service functionsBuild strategic partnerships within and outside the department to achieve organizational goals

University of Pittsburgh

Administrative Professional Certificate

Robert Morris University

Master of Science - MS

Indiana University-Purdue University at Indianapolis

Bachelors of Arts in Journalism with a concentrations in Public Relations and Business

University of Pittsburgh

Diversity and Inclusion Certificate