Catherine Hoffman
Enterprise SaaS Customer Success | Project Manager | Business Analyst
- Role
- Enterprise Customer Success Manager at Bynder
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Catherine Hoffman
I am an experienced and creative leader with over 12 years of expertise in managing projects and building strong, strategic relationships with both internal and external stakeholders in dynamic, fast-paced environments. With a solid academic foundation in Human Development and Applied Psychology, paired with a Master’s in Project and Program Management, I bring a unique blend of emotional intelligence and strategic thinking to customer engagement.Empathy, respect, and transparency are at the heart of how I build successful partnerships. I believe that once you truly understand your clients\' goals and interests, the collaboration can flourish. I thrive on process-driven approaches, and I’m passionate about turning ideas into actionable roadmaps, creating visually compelling presentations, and organizing data to bring visions to life.Always eager to learn, I’m not afraid to tackle new challenges head-on, embracing opportunities to grow and deliver results in innovative ways.
Experience
Enterprise Customer Success Manager
Jul 2025 — Present
Owning and leading all Amazon LOBs, developing the overarching enterprise strategy, engagement model, and scalable programs that drive adoption and growth. Additionally managing a portfolio of enterprise and Fortune 500 customers, partnering with senior stakeholders to deliver impactful business outcomes, maximize platform value, and ensure long-term, organization-wide success.
Education
Boston College
Bachelor of Science (BS) Magna cum laude, Applied Psychology and Human Development & Double Minor: Communications and Gender Studies
2009 — 2013
Brandeis University - Online
Master's degree, Project and Program Management
2019 — 2022
Skills
- Basecamp
- Management
- Event Management
- Communication
- Photoshop
- Microsoft Word
- Os X
- Mac Os X
- Microsoft Excel
- Powerpoint
- Social Media
- Event Planning
- Pc
- Marketing
- Microsoft Office
- Project Management
- Customer Service
- Time Management
- Budget Management
- Organization
- Troubleshooting
- Imovie
- Leadership
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