Catherine Docherty

About Catherine Docherty

As an innovation specialist at Better Business Bureau Great West + Pacific, I spearhead innovation initiatives that enhance the quality and efficiency of products, services, and operations for the consumer services industry. With over six years of experience in this role and as a project manager and an operations process coordinator, I have successfully supported and led multiple projects and initiatives that improved customer satisfaction, reduced operational costs, and increased productivity and revenue.I have a strong background in business administration and management, and I hold two certifications from the Project Management Institute in waterfall and agile methodologies. I have developed and applied skills in cross-functional problem solving, new business development, and manufacturing process improvement. I am always eager to learn new technologies and trends that can help me and my team deliver better solutions and outcomes for our clients and stakeholders. My mission is to foster a culture of innovation within the organization and to drive competitive advantage in the market.

Experience

1. Innovation Specialist

   BBB Great West + Pacific

   Apr 2022 — Present · Boise, ID, US

   Support project and process engagement and change to increase operational efficiency. Assist in conducting strategic reviews of products, services, and operations to identify opportunities and issues and recommend solutions that improve long term competitiveness and effectiveness. Support all aspects of organizational project management. Work with department to monitor business climate, trends in technology and development, and government activity in areas of current and anticipated product and service lines.

Education

• Western Governors University

  Bachelor of Arts (B.A.), Business Administration and Management, General

  2015 — 2018