Catherine Cruz
Customer Experience | Customer Care | Customer Success | Customer Journey
- Role
- Customer Experience Consultant at Upwork
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Catherine Cruz
Experienced executive with 20+ years in the automotive industry, leading high-impact teams across Customer Experience, Customer Care, and Marketing Communications. Proven success in global companies like Nissan, Fiat Chrysler, and Volvo, driving end-to-end customer journey strategies, digital transformation, and cross-functional alignment to enhance satisfaction, loyalty, and brand reputation.
Experience
Customer Experience Consultant
Apr 2025 — Present · Greensboro, NC, US
Temporary projects focused on Customer Experience, enhancing product engagement and improving customer satisfaction. Notable projects include participating in mystery shopping evaluations for online customer experiences and evaluation of the Customer journey.
Education
FGV - Fundação Getulio Vargas
Master of Business Administration - MBA, Gestão Comercial
2014 — 2015
Pontifícia Universidade Católica do Paraná
Bacharel em Comunicação Social - Relações Públicas, Comunicação Social - Relações Públicas
2007 — 2011
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