Catherine Cassetty-Baker
Business Execution Senior Manager-Workforce Optimization (Dialer COE, WFM, Capacity, Digital, Technology Help Desk)
- Role
- Business Execution Senior Manager Collections Operations at Wells Fargo
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Catherine Cassetty-Baker
Five Years’ experience strategizing, planning and executing programs, studies, and initiatives Architect of Regulatory Exam Management program Pioneer for the integration of risk issues and customer remediation(s)-Ten Years’ experience delivering large scale programs/projects Originator of sustainable procedure management program Champion of sweeping controls discovery study to identify and mitigate operational risks Tactician for the delivery of the Third Party Risk Management program to Cards and Retail Services-Fifteen Years Talent Management of diverse teams Advocate of talent retention by promoting growth and supporting work life balanceSpecialties: Organization Savvy, Business Initiatives Leader, Innovator,
Experience
Business Execution Senior Manager Collections Operations
Feb 2021 — Present · Minneapolis, MN, US
Leader of Workforce Optimization Organization inclusive of Inbound/Outbound Dialer Center of Excellence, Workforce Management, Capacity Planning, Outbound Digital Customer Communications, and Technical Help Desk. Organization consists of six managers, and ~90 employees. Accountable for delivery of strategic objectives, support of multiple production operations, adherence to financial forecast/budget, team member engagement, and talent management.
Education
American Bankers Association
Lending Compliance Certification
2018 — 2018
University of Phoenix
MBA, Masters Business Administration
2005 — 2007
University of Phoenix
Bachelors IT Management, Information Technology
2004 — 2005
Skills
- Software Project Management
- Strategic Planning
- Program Management
- Vendor Management
- Change Management
- Requirements Gathering
- Pmo
- Pmp
- Leadership
- Governance
- Business Process Improvement
- Requirements Analysis
- Agile Methodologies
- Enterprise Software
- Management
- Process Improvement
- Project Management
- Integration
- Business Intelligence
- Project Portfolio Management
- Software Documentation
- Sdlc
- Business Analysis
- Business Process
- Ms Project
- Project Planning
- Business Requirements
- Banking
- Analysis
- Quality Assurance
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.