Catherine May
Client Operations & Implementation
- Role
- Client Implementation Specialist (Ipo June 2025) at Omada Health
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Catherine May
B2B Implementation Specialist | Technical Configuration & System Integration I…
Experience
Client Implementation Specialist (Ipo June 2025)
Jan 2022 — Present
A B2B implementation specialist responsible for technical configuration and troubleshooting of Omada systems.Key Responsibilities:• Lead technical onboarding, configuring Omada systems for new clients to ensure smooth post-sales implementation.• Collaborate with cross-functional teams to develop alternative solutions for complex client inquiries.• Manage secure file transfer protocol (sFTP) setups and monitor data feeds to promptly address and resolve failures.• One of two specialists entrusted and trained to manage high-impact, non-standard marketing campaigns for a key strategic alliance partner.• Execute enrollment campaigns for clients, optimizing launches that engage thousands weekly.• Oversee and manage member data reporting requests with strict adherence to PHI protocols.Achievements:•Maintain a 99.8% 1-day SLA adherence and a 99.4% QA score over three years.• Facilitated the onboarding of new hires and aided in the transition and training of team members advancing from associate to specialist roles.• Developed Zendesk dashboards for capacity analysis, enhancing team performance metrics.• Delivered a dynamic presentation on prompt engineering, engaging the team with real-time examples.Notable Accomplishments:• Nominated for Commercial Team Circle of Excellence (Q2 2024) for Salesforce Case Management Simplification.• Recognized for Project Ember Deprecation, ensuring seamless internal transition and user experience improvement (Q3 2024).• Most Valuable Supporter Nominee (Q4 2024).• Created a comprehensive 70+ page CX Reporting Playbook, consolidating vital insights and guidelines (Q1 2025).• Contributed to Omada\'s successful IPO in June 2025
Education
Furman University
Business
2011 — 2012
The Danish Institute
Copenhagen, Denmark, Study Abroad
2014 — 2014
Wittenberg University
BA, Business Finance
2012 — 2015
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