Catherine Ruedi

WORK HISTORY

EDUCATION

ABOUT CATHERINE RUEDI

8 years of post-sales and professional services delivering Saas implementation and Customer Experience (CX) projects.Areas of Expertise: Customer Consultation and Relationship Management‍Collaborate with clients to understand their business challenges, analyze business requirements, present solution proposals, and sustain robust connections with clients throughout the implementation phase. Onboarding and Project Management ⏳Ensure successful completion of customer engagements and projects within established Service Level Agreements (SLAs) and quality benchmarks within scoped timeline. Oversee project advancement, mitigate risks, and address any emerging issues or obstacles.‍ Technical ProficiencyProven ability to become a product expert quickly. Translate complex concepts. Work with all ability levels, from novices to IT professionals. Prove software value to executive stakeholders. Supporting Business DevelopmentCollaborate with the customer success & GTM Sales to pinpoint new business prospects, develop proposals, and contribute industry insights to foster organizational expansion.Platform Education, Trainings, Adoptions and SuccessFacilitate customers in maximizing the value of their new solution by providing early training, facilitating complete adoption and tracking the measurements of success. 🤝Team IntegrationEncourage teamwork and knowledge exchange within the team and across all channels of the organization. Advocate for ongoing learning, professional growth, and innovative practices.7