Catherine Olaez
Sr Account Manager @American Airlines
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WORK HISTORY
Sr Account Manager @American Airlines
Dallas, TX, US
EDUCATION
St. Scholastica's College, Manila
Bachelor's degree, Bachelor of Science in Commerce (Marketing Management)
Academy Pacific Business and Travel College
Certificate of Transportation Management, Customer Service Management
ABOUT CATHERINE OLAEZ
Strategic Account Manager with a successful track record in airline sales, account management, and partnership building—driving growth across U.S. and international markets. Skilled in managing high-value portfolios, collaborating with cross-functional teams, and creating business solutions that align with company goals. Adept in contract negotiation, upselling, and client retention, with a deep understanding of evolving travel market dynamics and customer needs. Recognized for maximizing account performance and cultivating trusted partnerships across B2B travel channels —including OTAs, consolidators, luxury leisure agencies, consortia, humanitarian organizations, tour operators, and TMCs.Multilingual in English, Filipino, Cantonese, and Fukien, I bring cultural fluency and communication versatility to every market—enhancing stakeholder engagement, supporting regional expansion, and strengthening global sales strategies. I distill complex ideas into clear, actionable plans that align teams and partners, serving as the bridge between internal stakeholders and external clients. I thrive in fast-paced, results-driven settings and take pride in serving as the connector, voice, face, and powerhouse of the airline brand—contributing commercial team success by supporting strategic goals, Amid market dynamic shifts, I remain resilient and outcome-oriented—focused on what moves business forward.
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