Catherine Mustafa

WORK HISTORY

EDUCATION

SKILLS

ABOUT CATHERINE MUSTAFA

Passionate and high-performing leader with a proven track record of delivering sector-leading results. I possess strong commercial and business acumen, with extensive experience in reducing costs and improving services. I am adept at communicating at all levels and developing excellent relationships and working collaboratively with others. I am committed to putting customers at the heart of business decisions and motivating and inspiring colleagues. I am highly respected, self-motivated, and have a record of delivering high-quality housing and repairs services, as well as achieving significant performance improvements. I have over 30 years of experience working within the social housing sector across housing management, repairs and maintenance, and customer service sectors.I am currently leading the Repairs and Investment Delivery Team at Yorkshire Housing, responsible for delivering services to over homes and leading a team of over 260 colleagues.Prior to joining Yorkshire Housing, I spent 4 years as Head of Maintenance at Progress Housing Group, where I was responsible for delivering repairs services to over customers across the UK with a team of over 140 colleagues, including the Group’s in-house DLO. During my time at Progress Housing Group, the repairs service improved significantly, including increased right-first-time repairs, generating savings of over £500k per year, and increased customer and colleague satisfaction.Before joining Progress Housing Group, I spent 6 years leading Irwell Valley’s in-house maintenance company, Adamas, where I grew the business from a turnover of £2m to over £8m and reinvested profits of over £2m back into the parent company.In addition to my more than 10 years in repairs and maintenance, I have extensive experience in customer services, housing management/neighbourhoods, and developing communities, going beyond housing in support of customers.Key skills include customer engagement, colleague development, collaborative working, building positive relationships, transformational change, corporate and financial planning, budget control, health and safety, governance and risk, compliance, new business start-up, and delivering efficient and effective services.