Catherine Mulliss

Industry Code Change Manager @E.ON Next

Bedford, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2022 — Present

Industry Code Change Manager @E.ON Next

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Bedford, GB

Code change ManagerRetail Energy Code Contract Manager for Eon NextReadiness lead for all Industry code changes.

SKILLS

Project ManagementCustomer ServiceProject PlanningProcess ImprovementChange ManagementBusiness Process ImprovementEnergyTeam LeadershipManagementPerformance ManagementTeam ManagementLeadershipCoachingProject DeliveryStakeholder ManagementCustomer ExperienceService DeliveryBusiness ProcessStrategic PlanningBusiness TransformationStrategyLead ChangeBusiness AnalysisRoot Cause AnalysisLeaderCustomer InsightCustomer Service ManagementCustomer Service OperationsCustomer Service TrainingCustomer EngagementOperations ManagementOperational Excellence

ABOUT CATHERINE MULLISS

With 30 years solid experience within retail customer service, 4 years leading change teams, 4 years as a as a successful Section Manager. I have excellent leadership skills and a strong in depth industry knowledge that will compliment any team I lead.Specializing in identifying risks and delivering large complex regulatory changes. Attention to detail is the key here to understand the risks against the business strategy or compliance regulations I have a strong passion for developing people identifying their strengths and opportunities to develop, that result in creating a high performing and dynamic team. I can lead successful changes at pace tailoring frameworks and methodology to ensure that there is clearly defined scope that is aligned to the right business strategy. Throughout my leadership career I have built strong relationships with stakeholders at all levels. I can confidently lead and facilitate change ensuring there are clear defined objectives that balances the needs of the customers with commercial challenges

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