Catherine Muldoon
- Role
- Customer Experience Manager at Teva Pharmaceuticals
- Location
- Morristown, NJ, US
- LinkedIn followers
- 500 followers
Experience
Customer Experience Manager
Nov 2020 — Present
Serves as a liaison between manufacturing sites and third party customers Expert in customer relationship management (CRM) utilizing Salesforce Manages customer technical requests including specification inquiries & approvals, microbiological / analytical testing, manufacturing site and regulatory matters Earns customer survey results of “excepts expectations” and “exceptional” Global communication with manufacturing sites and colleagues across 10+ countries on a daily basis Utilization of standard operating procedures (SOPs) when working with customers and staff Cooperation with good manufacturing practices(GMP) Coordination and management of customer audits Works with customers to ensure compliance with health authorities around the world such as Food and Drug Administration (FDA), Health Canada, European Medicines Agency (EMA) and more Work on confidentiality disclosure agreements (CDA)
Skills
- Chemistry Tutor (Nys Regents Exam)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.