Catherine Martin
Senior Director, Comcast Business, Program/Project Management
- Role
- Sr Director Operations End to End Change Management at Comcast Business
- Location
- Great Neck, NY, US
- LinkedIn followers
- 500 followers
About Catherine Martin
Accomplished project/change Sr. Director with 19 years’ experience in the areas of process design, change management, project management, and business processes. Highly skilled in developing and implementing process standardization and leading strategic road maps for business-critical programs. Inspiring team leader focused on developing individual and team talent to optimize performance, maximize output, and generate revenue growth. Expertise in large program change management, end to end testing, process analysis, data analysis.
Experience
Sr Director Operations End to End Change Management
Sep 2017 — Present · Philadelphia, PA, US
Lead CB Operations portfolio management focused on delivering roadmap goals, implementing new platforms, improving front-line business processes, implementing change management methodologies, and executing technical programs to improve efficiencies, reduce costs, and improve customer experience. Lead team of 40+ professionals responsible for creation of business requirements and partnering with technical teams to develop solutions driven by customer feedback and data. Partner with technical team and utilize AI to automate processes, execute new initiatives, improve the customer experience, and drive change to enhance systems, tools, and operational practices.
Education
Saint Joseph's University
Bachelor's degree, Accounting
New York University
Master of Business Administration - MBA
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