Catherine Livesley
Customer Experience Officer @Rail Delivery Group
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WORK HISTORY
Customer Experience Officer @Rail Delivery Group
Leading on customer experience insights for a number of cross-industry programmes and groups- Managing the industry\'s always-on Customer Information research tool- Developing reporting and communicating the outcomes of this research- Working alongside train operating companies, programme teams, governance groups and the RDG data and insights team to provide strategic support for projects which improve the customer experience- Managing the design and reporting of operational performance metrics that impact the customer experience- Using a combination of stakeholder engagement and operational performance data to drive improvements for customers.
EDUCATION
Nantes Université
Philosophy, Erasmus year
St Helen and St Katharine
A Levels, English, Philosophy and French
University of Leeds
Philosophy with year abroad, Philosophy BA International
SKILLS
ABOUT CATHERINE LIVESLEY
I\'m a collaborative and analytical manager with 10 years\' experience working across customer experience, strategy and commercial operations. In my roles I\'ve worked across Rail, Sustainability, SaaS/tech, Business Support and Travel among other industries.I\'m interested in using clear communication to avoid silos and improve efficiency on cross-functional projects, as well as prevent and solve problems for customers. My biggest strength lies in understanding potential obstacles, gathering requirements from multiple stakeholders and presenting a consolidated solution that everyone buys into. I make ideas more inclusive across functions, so everyone can get on the same page and start moving quickly, creating better outcomes for clients and stakeholders. I enjoy working with those who share a similar vision and values - ideally on projects that make the world a better place!
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