Catherine Lissette Succarde
Parts Specialist Customer Sales and Service @Holbrook Auto Parts
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WORK HISTORY
Parts Specialist Customer Sales and Service @Holbrook Auto Parts
Inside Sales Representative - Bilingual SpanishHolbrook Auto Parts - Highland Park, MIHolbrook Auto Parts has been a trusted name in the automotive industry for over 75 years, providing high-quality ASE Certified new and used auto parts. With multiple locations serving the Detroit area, we have built a strong reputation for reliability, exceptional customer service, and an extensive inventory. Whether you\'re an individual car owner or a professional mechanic, our expert team is dedicated to offering competitive pricing, knowledgeable support, and a commitment to sustainability through recycled auto parts.Role DescriptionThe Inside Sales Representative (Bilingual? English/Spanish) is responsible for assisting current and prospective customers with product and service sales, pricing or part inquiries, and order and shipping details. Familiarity with the automotive parts sector, combined with exceptional organizational and communication skills in both English and Spanish, is essential for success in this role.Responsibilities:Drive revenue growth through proactive promotion of new and established products.Proactively engage with current clientele to evaluate inventory needs and initiate sales discussions.Guide customers through product and service offerings, addressing inquiries on parts, pricing, and services in both English and Spanish.Identify and nurture relationships with potential clients to foster new business opportunities.Deliver consistent customer and technical support to ensure satisfaction among existing accounts.Efficiently handle order processing, including order entry, accuracy checks, and shipping details.Identify and capitalize on opportunities for upselling and negotiating pricing.Communicate vital information to customers, including unit prices, shipping schedules, and potential delays.Offer advice on part substitutions or modifications when requested items are unavailable.Perform other duties as assigned.
EDUCATION
University of Phoenix
incomplete , Criminal Justice/Law Enforcement Administration
University of Michigan Michigan Engineering Professional Education
Certification in Cyber Security, Cybersecurity Professional Bootcamp
Oakland Community College
Criminal Justice
Strayer University
Business Administration and Management, General
ABOUT CATHERINE LISSETTE SUCCARDE
Experienced Claims Analyst with a demonstrated history of working in the automotive…
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