Catherine Kostka

About Catherine Kostka

Experienced professional with superior communication skills and an extensive background in customer success, marketing, and sales with SaaS companies. I am an expert at maximizing the potential of others and have a natural ability to build lasting relationships both cross-departmentally and with customers, resulting in brand loyalty. Proven ability to adapt quickly to market needs and consistently retain and grow business.

Experience

1. Senior Client Success Manager

   Medallia

   Jul 2021 — Present

   Medallia is the global leader in customer and employee experience, trusted by the world’s most iconic brands — including 7 of the Fortune 10. Medallia’s AI-driven platform helps enterprise organizations turn billions of feedback signals into clear, prioritized actions. With deep domain expertise, a powerful partner ecosystem, and consistent leadership recognition from top industry analysts, Medallia transforms customer experience into a strategic driver of business growth.As a Senior Client Success Manager, I lead end-to-end lifecycle management for a portfolio of enterprise Customer Experience (CX) and Employee Experience (EX) accounts, accountable for customer health, value realization, renewal, and revenue expansion. Achieved a 112% Net Revenue Retention rate by driving measurable business outcomes, expanding strategic partnerships, and increasing product adoption across complex organizations.I partner with executive stakeholders to align experience strategies to KPIs including NPS, employee engagement, retention, and operational performance. Collaborate cross-functionally with Sales, Product, Marketing, and Services to execute strategic initiatives, mitigate risk, resolve escalations, and elevate the voice of the customer and employee internally. Transform clients into referenceable advocates through case studies, thought leadership, and industry participation.

Education

• East Carolina University

  Bachelor of Science (BS), Communication with a concentration in Broadcast Journalism

  2002 — 2006

Skills

• Advertising
• Customer Service
• Lead Generation
• Sales Presentations
• Social Networking
• Crm
• Sales Process
• Hospitality
• Digital Marketing
• Training
• Marketing Research
• Online Marketing
• Marketing Management
• Email Marketing
• Google Adwords
• Social Media
• Direct Marketing
• E-Commerce
• Copywriting
• Leadership
• Sales
• Online Advertising
• Public Relations
• Marketing Strategy
• Customer Relationship Management (Crm)
• Marketing Communications
• Facebook
• Trade Shows
• Account Management
• Social Media Marketing
• Marketing